Privacy Policy

1. Introduction

GrowMoreClients ("we," "our," or "us"), a product of Cowaty, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and business information when you create an account
• Payment information processed securely through Stripe
• Communications and correspondence with our team
• Usage data and platform activity

We also collect information automatically, including IP addresses, browser type, device identifiers, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing communications
• Send service-related notifications and updates
• Respond to support requests
• Monitor and analyze usage patterns to improve the platform
• Comply with legal obligations

4. Protected Health Information (PHI)

GrowMoreClients operates as a Business Associate under HIPAA for clients who use our platform to process Protected Health Information. We handle PHI in accordance with HIPAA regulations and our Business Associate Agreement (BAA). PHI is encrypted, access-controlled, and handled with the highest security standards. We do not sell, rent, or share PHI with third parties except as required to provide our services or as required by law.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in delivering our platform (e.g., Twilio for SMS, Stripe for payments)
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition, with advance notice to you

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days before permanent deletion, unless legal obligations require longer retention. Audit logs related to PHI access are retained for 6 years as required by HIPAA.

7. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, multi-factor authentication, role-based access controls, and regular security audits. No transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at sales@cowaty.com. We respond to all requests within 30 days.

9. Cookies

We use essential cookies necessary for platform operation and analytics cookies to understand usage. You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-platform notification at least 30 days before the changes take effect.

12. Contact Us

For privacy-related questions: sales@cowaty.com
GrowMoreClients, a product of Cowaty